Last Updated: 19 May 2026
Business Name: Priority Executive Cars
Address: 1 Messner Street, Basingstoke, Hampshire, RG24 9TT
Contact Email: Bookings@priorityexecutivecars.com
Contact Phone: +44 7356 233087
1. INTRODUCTION
These Terms and Conditions set out the agreement between Priority Executive Cars (referred to as “we”, “us”, “our”) and the person or company making a booking or receiving our service (referred to as “you”, “your”).
By making a booking with us, you agree to be bound by these Terms and Conditions, together with our Privacy Policy. These terms apply to all services provided, including private hire, executive travel, airport transfers, weddings, and event transport.
2. BOOKING AND CONFIRMATION
- All bookings are subject to availability. A booking is only confirmed once you have received written or verbal confirmation from us.
- You must provide accurate information including full name, contact number, pickup date/time, full addresses, number of passengers, and amount of luggage.
- Any changes to a booking must be made directly with us. We will try to accommodate changes, but this is not guaranteed and may affect the quoted price.
- We reserve the right to refuse service or cancel any booking if we believe the journey or request is unsafe, illegal, or inappropriate.
3. PRICING AND PAYMENT
- Quotes: All quotes are valid for 7 days from the date given. Quotes are based on the information you provide. If details change (e.g. route, waiting time, extra stops), the price may be adjusted.
- Payment Methods: We accept payment by bank transfer, debit card, credit card, or cash (by prior arrangement). Payment is required before or at the start of the journey unless a credit account has been agreed in writing.
- Additional Charges: You agree to pay extra costs incurred due to:
- Road tolls, congestion charges, or parking fees.
- Extra waiting time (beyond the free waiting period stated at booking).
- Changes to the route or destination requested by you.
- Car cleaning or repair costs caused by damage, spillages, or soiling by you or your passengers.
- Late Payment: If payment is not made when due, we reserve the right to charge interest and recovery costs in line with UK law.
4. CANCELLATIONS AND CHANGES
Cancellation by You:
- 48 hours or more before travel: Full refund / no charge.
- 24 – 48 hours before travel: 50% of the total fare is payable.
- Less than 24 hours before travel: 100% of the total fare is payable.
- Failure to show up without notice (“No Show”): 100% of the total fare is payable immediately.
Cancellation by Us:
- We reserve the right to cancel a booking if circumstances are beyond our control (e.g. severe weather, vehicle breakdown, strikes, road closures). In such cases, we will offer a full refund or reschedule the service, but accept no further liability for losses or expenses incurred.
- We may cancel immediately if you or any passenger behaves in an abusive, dangerous, or illegal way. No refund will be given in this case.
5. OUR OBLIGATIONS
- We agree to provide a licensed, suitable vehicle and a professionally trained, licensed driver for the agreed journey.
- We will make all reasonable efforts to arrive at the pickup location at the agreed time. However, we do not accept liability for delays caused by traffic, road conditions, weather, or events outside our direct control.
- Vehicles are maintained to a high safety and cleanliness standard in line with UK legal requirements.
6. YOUR OBLIGATIONS
- You must ensure you are ready for pickup at the agreed time and location.
- All passengers must follow the driver’s instructions for safety, including wearing seatbelts at all times.
- Smoking, vaping, eating hot food, or drinking alcohol in our vehicles is strictly prohibited unless agreed in writing.
- You are responsible for the behaviour of all passengers in your group. Any damage caused to the vehicle or offence caused to the driver will be charged to you.
- Children and infants: You must inform us in advance if child seats are required. Where provided, these must be used correctly; we accept no liability for incorrect fitting or use.
- You are responsible for ensuring you have valid travel documents (passports, visas) if travelling to or from airports or borders. We are not liable for missed flights or denied entry.
7. LUGGAGE AND PERSONAL ITEMS
- We carry luggage and personal items entirely at your own risk.
- We will make reasonable efforts to return items left in our vehicles, but we accept no liability for loss, damage, or theft of personal property.
- Items left behind will be kept for 30 days. Collection or delivery costs are your responsibility.
8. LIABILITY AND INDEMNITY
- We carry insurance as required by UK law for the safety of passengers and third parties.
- Our total liability to you for any claim, loss, or damage arising from our service is limited to the total value of the booking made. We do not accept liability for indirect or consequential losses (including missed flights, meetings, accommodation costs, or business loss).
- Nothing in these terms excludes liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded by UK law.
- You agree to indemnify and hold us harmless against any claims, costs, or damages arising from your actions, or the actions of your passengers, during the service.
9. DATA PROTECTION
- We process your personal data in line with our Privacy Notice and UK GDPR laws. By using our service, you agree to how your data is collected, stored, and used as explained in that policy.
10. GOVERNING LAW
- These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. CONTACT US
For any questions regarding these Terms and Conditions, please contact:
Priority Executive Cars
📞 +44 7356 233087
📧 Bookings@priorityexecutivecars.com
📍 1 Messner Street, Basingstoke, Hampshire, RG24 9TT
